Frequently Asked Questions
Answers to common questions about our cleaning services across the Dallas–Fort Worth area.
At V&V Janitorial & Maid Services, we want to make the process simple and transparent. Below are answers to some of the most common questions we receive about our residential and commercial cleaning services.
CAN I GET AN ESTIMATE OVER THE PHONE?
We can provide phone estimates for residential, move-in or move-out, post-construction cleanings. However, we are unable to give an accurate quote over the phone for commercial, office or janitorial cleaning. We would be happy to schedule an on-site visit at your earliest convenience. Please feel free to contact us at 469-733-0532 or vvcleaningdfw.com.
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HOW MUCH DO CLEANING SERVICES COST?
Pricing depends on the size of the property, the type of cleaning required, and the level of detail needed. Contact us for a fast, free quote tailored specifically to your needs.
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DO YOU OFFER BOTH ONE-TIME AND RECURRING CLEANING?
Yes, we offer both one-time deep cleans and convenient recurring services, including weekly, bi-weekly, and monthly schedules.
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DO I NEED TO BE HOME DURING THE CLEANING?
No, you do not need to be present during the cleaning as long as we have access to the property. Many clients prefer to have their cleaning done while they are away at work or running errands.
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DO YOU BRING YOUR OWN CLEANING SUPPLIES?
Yes. Our team arrives fully equipped with professional-grade cleaning supplies and equipment. If you have specific product preferences or allergies, we are happy to accommodate them.
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DOES SOMEONE NEED TO BE AT THE LOCATION WHEN YOU CLEAN?
No, you are not required to be on-site. We can clean before or after business hours to best fit your schedule. Please note: if our team arrives and cannot gain access to the property, a $50 trip fee will apply.
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DO I HAVE TO SUPPLY CLEANING SUPPLIES?
No. V & V provides all necessary cleaning supplies and equipment for every job.
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MAY I PROVIDE CLEANERS WITH SPECIFIC INSTRUCTIONS AND SPECIAL REQUESTS?
Absolutely. You can give us any special instructions or requests when booking. We also perform a walkthrough during each visit and welcome your feedback afterward.
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IS THERE MANAGEMENT SUPERVISION?
Yes. V & V is proud of our quality assurance program. Managers regularly perform site checks, and we actively welcome customer feedback to maintain the highest standards.
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V & V serves Fort Worth, Arlington, Dallas, and all surrounding cities throughout the DFW metroplex.
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WHAT TYPES OF PROPERTIES DO YOU CLEAN?
We provide cleaning services for residential homes, apartments, offices, retail spaces, medical offices, gyms, daycares and a wide variety of commercial properties.
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HOW DO I PAY FOR MY CLEANING?
We accept all major credit cards, debit cards, and Zelle.
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HOW DO I SCHEDULE A CLEANING?
You can request a quote through our website or call us directly. Once we have your details, we’ll confirm pricing and schedule your service at a time that works for you.
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WHAT IS INCLUDED IN A STANDARD CLEANING?
A standard cleaning includes dusting, surface sanitizing, bathroom and kitchen cleaning, and floor care. We can easily add or customize services based on your specific needs.
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HOW DO YOU SET YOUR PRICES FOR YOUR SERVICES?
We use fixed, transparent pricing. Residential rates are based on home size and cleaning type, while commercial pricing is customized according to the cleaning plan we create for your space. Call us at 469-733-0532 for details.
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WHAT SERVICES DOES YOUR COMMERCIAL CLEANING COMPANY PROVIDE?
V & V offers a full range of commercial cleaning services including general office cleaning, floor maintenance, carpet cleaning, window cleaning, restroom sanitization, and more. Every program is tailored to your exact requirements.
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HOW EXPERIENCED IS YOUR CLEANING STAFF?
Our team is highly experienced and has completed extensive training in commercial and residential cleaning standards to ensure consistent, top-quality results.
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ARE YOUR CLEANERS TRAINED AND INSURED?
Yes. All cleaners pass background checks and receive professional training in cleaning techniques, safety, and chemical handling. V & V is fully insured to protect both you and our staff.
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WHAT IF I WANT TO CANCEL?
Cancellations made with less than 48 hours’ notice will incur a $50 fee. If you terminate a recurring service agreement, you remain responsible for one final scheduled cleaning as outlined in the agreement.
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HOW DO YOU DETERMINE THE COST OF YOUR COMMERCIAL CLEANING SERVICES?
Cost is based on square footage, specific tasks required, cleaning frequency, and any special services. We provide a detailed custom quote after assessing your needs.
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CAN YOU ACCOMMODATE AFTER-HOURS OR WEEKEND CLEANING SCHEDULES?
Yes. We offer flexible after-hours and weekend scheduling to minimize disruption to your business or home.
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DO YOU USE ENVIRONMENTALLY FRIENDLY CLEANING PRODUCTS?
Yes. We prioritize safe, eco-friendly cleaning products and are happy to discuss specific green options with you.
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HOW DO YOU ENSURE THE QUALITY AND CONSISTENCY OF YOUR CLEANING SERVICES?
We maintain strict quality control through regular management inspections, client feedback, and ongoing team training to deliver reliable, exceptional results every time.
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WHAT MEASURES DO YOU TAKE TO ENSURE THE SECURITY OF OUR PREMISES DURING CLEANING?
Our staff follows strict security protocols, including wearing identification, respecting access rules, and protecting any confidential information.
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HOW CAN WE COMMUNICATE WITH YOUR COMPANY FOR SCHEDULING OR ADDRESSING ANY CONCERNS?
You can reach us by phone at 469-733-0532 or by email at vvcleaningdfw.com. Our team is ready to help with scheduling, questions, or any concerns you may have.
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DO YOU HAVE REFERENCES FROM CURRENT OR PREVIOUS CLIENTS?
Yes. We are happy to provide references from satisfied clients upon request.